ID verification is optional. Your certificate will still be sent even if you don't verify.
The ID verification portal is a system run by a partner organisation so we're limited in the help we can provide, however learners should try taking a photo of their face with their computer or smartphone at the time of verification, as this is more likely to be successful then using a photo.
Here are some FAQs which may help.
What is ID verification?
ID verification is where we match your ID with an image of you, to verify it’s you learning with FutureLearn. This way you can earn credit from universities and build trust in your Certificates of Achievement. A successful verification will result in the ID verified badge being shown on your physical and digital Certificates of Achievement, and on your profile page.
Is ID verification mandatory?
No. ID verification is optional for learners who have upgraded a course. However for programs which offer academic or professional credit, learners should verify their identity in order that partners can issue their credit later.
How does the process work?
You will be asked to scan a valid ID (passport, driver’s license or government issued ID) using your webcam. Please note that the driver’s license and ID need to be plastic cards to be recognised. You will also be asked to take a picture of your face to validate that it matches the picture on your document. See our ‘how it works’ page for a detailed step by step flow of what happens.
Who is behind the ID verification?
The company behind this ID verification is called Jumio. Jumio specialises in ID recognition and has developed a secure mechanism to verify IDs online.
How long does it take to verify my ID?
This process can take between 5 seconds and 4 minutes depending on the options selected and the quality of lighting, camera resolution and ID type selected.
Who will be able to see my ID?
Only FutureLearn can see your identity information and we store the full information only for five days. Beyond this, we only store the document name from successful ID verification attempts.
What happens to my ID data?
Apart from sharing your information with Jumio to carry out the ID verification, none of the information you submit will be shared with anyone outside FutureLearn unless you give your permission. Your details will be automatically checked and – if verified – only your document name is stored by FutureLearn.
My ID isn't scanning, why is that?
It could be a variety of factors, from the lighting in the room to the camera resolution. The ID should scan if you can clearly read the information on the computer screen.
Can I upload a black and white copy of my document?
In order to verify all the security features we need a full color scan of your document.
What happens if my ID gets declined?
Please check if your ID is readable and fulfils the required criteria (ie. driver’s licenses and government issued IDs need to be valid plastic cards). Try to scan the ID again, or upload it manually.
What happens if I don't verify my ID?
Don’t worry, your Certificates are still valuable proof of learning without ID verification. ID verification is primarily for those who require additional security to prove who they are, or need to prove their identity to use their learning on FutureLearn to gain credit with a Partner University or other accrediting body.
How much does ID verification cost?
Once you purchase a Certificate of Achievement from FutureLearn, verifying your identity is free.
What formal identity documents do I need?
Different countries have different ID documents which can be used. Driver’s licenses and government issued IDs need to be made out of plastic to be recognised. Jumio provide a list of supported countries and documents here.
I don't have any of the documents required by my country
At present, we are only able to verify the identity of learners who have the ID documents stated and are from the countries supported by Jumio. If you do not have the required documents or your country is not listed, and you need to verify your identity for credit, please contact firstname.lastname@example.org
What happens to my identity documents?
Your ID document is shared with Jumio whose servers are based in the UK. They run an automatic and manual check on your ID document and return information about the match to FutureLearn.
If the verification is successful FutureLearn will store a copy of your ID document on file with Jumio for five days. Beyond this, FutureLearn will privately store only the document name from successful ID verification attempts. Your document name will only be shown to you in your profile. In the case where you plan to continue your studies with a University partner, you will be given the option to share this document name with the University. This is so that they know it’s still you, and can recognise your learning on FutureLearn.
Is my identity information secure?
Yes. Your information is transferred over secure, encrypted HTTPS at all times and Jumio are PCI Level 1 compliant. Find out more about their approach to security.
I don't want to supply my ID documents - can I verify another way?
At present, we can only verify the identity of learners who provide access to the required ID documents.
Can I verify my ID if I don't have a webcam?
Yes, simply upload an image of your ID. Click ‘Start ID verification’, then select ‘Upload a file of your ID’. You will also be asked to upload an image of yourself.
Do I need a webcam?
If you do not have a working webcam connected, you can upload an image file of your ID and a photo of yourself instead.