First, make sure caps lock is turned off
Our passwords are case sensitive.
Try resetting your password
If you're still having trouble signing in, the easiest thing to do is reset your password:
- go to the password reset page
- insert your email address
- click ‘Submit’
- we'll send you an email with instructions on how to reset your password.
If your email address was accepted on the password reset page but you
haven't received an email, please check your spam folder.
If it's not there, let us know at email@example.com
Please note that you will need to be signed out of the site in order to reset your password. (To sign out, click on your profile picture in the top right hand corner of the site and then click 'sign out.)
Check your email address is correct
If you’re unable to remember the email address you used to sign up to FutureLearn, or if the email address you used is not recognised, please contact our support team for assistance at firstname.lastname@example.org
Receiving a password reset email when you haven't requested one
If you received a password reset email but didn't ask for your FutureLearn password to be reset, don't worry. We don't reset your password unless you click the link in the email and enter a new password. No-one should be able to reset your password unless you forward that email to them, or give them access to your email account.
We'll always let you know if your password has been changed
If your password is changed, FutureLearn will email you with the subject, 'Your FutureLearn password has been changed'. If someone changes your password without your permission, please get in touch with us as soon as possible at email@example.com.