All courses will be moderated 24 hours a day, 7 days a week. FutureLearn comments are reactively moderated: moderators do not read every individual comment made in a course. Instead, learners or educators can notify our moderators of any comments that concern them, by pressing the flag button that’s at the bottom of every comment. The moderators will then review any comments that have been reported to them and decide whether or not to hide a comment according to our Code of Conduct and Terms & Conditions.
When a comment is hidden, it is replaced with the message “This comment has been removed by a FutureLearn moderator”, and the author is sent an automated email to tell them it was hidden. They are not told who flagged the comment. They can reply to this email to find out more about the decision. Learner profiles, study groups, peer assignments and peer review feedback are moderated in the same way.