This article explains shipping and delivery for certificates on Upgrade and Premium courses. Our other courses offer only digital certificates.
How do you send your certificates?
We ship printed certificates worldwide using Royal Mail's International standard service. In this article we'll cover:
- shipping charges
- how to format your address in a non-English language
- how to change your shipping address
- how long your certificate will take to arrive
- why we can't track your shipment
- what to do if your certificate doesn't arrive
- where to find our delivery policy
We don’t charge you anything in addition to the advertised price of our products for shipping. The cost of shipping certificates to you is incorporated into the price of our paid products.
Formatting your address if it's not in English
Please select your country from the drop down list and complete the remainder of the address in the language your local postal service will best understand. The UK postal service will send the envelope to the country selected and once it arrives there your local postal service will be able to read the rest of the address and deliver it to the correct location.
Changing your shipping address
Please get in touch at email@example.com with your order number - if we haven't already sent your certificate we can change your shipping address.
Wait times for your certificate
Your digital certificate will be available as soon as you check out. You’ll receive your printed certificate within six weeks of your digital certificate being issued (unless delayed by the pandemic - see below).
Our system is automated, so unfortunately we can't speed it up.
The COVID-19 pandemic is impacting delivery times
The pandemic has put a strain on all national delivery networks, including Royal Mail.
If you are expecting a delivery outside of the UK, please check Royal Mail's International Incident Bulletin for any incidents that may be impacting delivery times in your country.
Tracking and shipment numbers
We use Royal Mail's International Standard service. It isn't a tracked service so we can't track your shipment or provide a shipment number.
What to do if your certificate doesn't arrive
The majority of our certificates arrive without any issue. If you’ve been waiting longer than six weeks for your printed certificate, please email firstname.lastname@example.org with your order number.
(This order number is included on the “Thanks for your order” page and in the confirmation email you received when you paid.)
The legal bit
You can find more information about shipping in our delivery policy.
I’ve earned a Certificate of Achievement for Exploring the World of English Language Teaching, but I have not received a hard copy by post of my certification.
I Appreciate Your Early Reply,
Hiyam Raad Adwan
Ministry of Water Resources of Iraq,
I can see that you've also contacted us at email@example.com, and that my colleague is dealing with your query there :)
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