We ship printed certificates worldwide using Royal Mail. In this article we'll cover
- shipping charges
- how to format your address in a non-English language
- how to change your shipping address
- how long your certificate will take to arrive
- why we can't track your shipment
- what to do if your certificate doesn't arrive
- where to find our delivery policy
We don’t charge you anything in addition to the advertised price of our products for shipping. The cost of shipping certificates to you is incorporated into the price of our paid products.
Formatting your address if it's not in English
Please select your country from the drop down list and complete the remainder of the address in the language your local postal service will best understand. The UK postal service will send the envelope to the country selected and once it arrives there your local postal service will be able to read the rest of the address and deliver it to the correct location.
Changing your shipping address
Please get in touch at email@example.com with your order number - if we haven't already sent your certificate we can change your shipping address.
Wait times for your certificate
Your digital certificate will be available as soon as you check out. You’ll receive your printed certificate within six weeks of your digital certificate being issued. Our system is automated, so unfortunately we can't speed it up.
Tracking and shipment numbers
We use Royal Mail's International Standard service. It isn't a tracked service so we can't track your shipment or provide a shipment number.
What to do if your certificate doesn't arrive
The majority of our certificates arrive without any issue. If your course has finished and you’ve been waiting longer than six weeks for your printed certificate, please email firstname.lastname@example.org with your order number.
(This order number was included on the “Thanks for your order” page and in the confirmation email you received when you bought your certificate.)
The legal bit
You can find more information about shipping in our delivery policy.