Will my Unlimited subscription renew automatically?
By default, both Annual and Monthly Unlimited subscriptions are automatically renewed unless you cancel before the payment renewal date.
You can turn off your auto-renewal by cancelling your subscription from your account area. For more information, please see Managing and cancelling your Unlimited subscription
To avoid being charged for renewals, you must cancel before the next payment is scheduled to be taken - once you cancel, your subscription will not renew on your next payment due date but you will retain access to the benefits of Unlimited until the end of your current subscription period.
When can I renew my Annual or Monthly Unlimited subscription?
If you have kept the default settings, your Annual or Monthly Unlimited subscription will automatically renew itself on the day it expires.
Your Annual subscription will renew after 12 months, while your Monthly subscription will renew every month. To switch your current subscription plan, please see our Can I switch from Monthly to Annual Subscriptions? article.
If you turn off the auto-renewal, your subscription will not renew itself on the date your membership expires and you will not be charged, unless you reactivate it.
If you have cancelled your subscription from your account area, you can reactivate your subscription again at any time and regain access to all your courses.
Note: If you purchased an Unlimited membership before the 17th January 2022 you can now set up your Annual Unlimited subscription to renew automatically!
Click on the 'Subscriptions' tab and add your payment details first; then select "reactivate subscription" on your your account page
How can I check when my Unlimited subscription expires?
To see the date your Unlimited expires, go to your your account page. Click on the 'Subscriptions' heading and check the 'Unlimited' header to see the date your subscription will expire. If you have not cancelled your subscription, you will see the date your next payment is due and will be automatically taken.
The status of your current subscription will say "Active".
[Image description: the image shows the subscription area in your account]
To turn off your subscription auto-renewal, please follow the instructions in our article on Managing and cancelling your subscriptions.
How can I check when if I have cancelled my Unlimited subscription?
If you have cancelled your subscription you can check when your subscription expires in your your account page. Click on the 'Subscriptions' heading and check the 'Unlimited' header to see the date your subscription will expire.
[Image description: the image shows the subscription area in your account and the subscription expiry date and time]
What happens if I don't renew straight away?
- If you don’t get round to renewing Unlimited straight away, don’t worry! You will regain access to the courses from your last subscription from the moment that you pay again.
What happens at the end of the subscription period if I don’t renew Unlimited?
- You’ll keep all of your Certificates of Achievement
- You’ll keep unlimited access to every course where you’ve earned a Certificate of Achievement
- You’ll go back to having the same experience as a free learner on any courses where you haven’t earned a Certificate of Achievement
What about old courses I’ve taken and lost access to?
- If you’ve lost access to any courses before you buy Unlimited, you'll regain access and receive all the benefits of unlimited on them.
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