Trouble resetting your password

If you're having trouble signing in, the easiest thing to do is reset your password.

Please note that you will need to be signed out of the site in order to reset your password. (To sign out, click on your profile picture in the top right hand corner of the site and then click 'sign out. If you haven't uploaded a profile picture, your default profile picture will be your initials in a coloured box.)

To reset your password:

• go to the FutureLearn sign in page and click on Forgot your password?

[Image description: A screenshot of the login page on FutureLearn with a green arrow superimposed to point to the 'Forgot your password' link which is written in pink font]

• (alternatively, go to the password reset page)
• insert your email address
• click ‘Submit'
• we'll send you an email with instructions on how to reset your password. 

[Image description: a screenshot of the reset password page, where you can request a password reset link to be sent to your email address. We can see a box with an example email filled in, above the submit button which is in a pink box]

If you haven't received an email, please check your spam folder. If the email isn't there, please add [e-mail] to your address book and then requesting another password reset email.

Please check that this was the address you used to join FutureLearn. If you're sure this is the correct address and you're still not receiving the emails, let us know at [e-mail]

Receiving a password reset email when you haven't requested one

If you received a password reset email but didn't ask for your FutureLearn password to be reset, don't worry. We don't reset your password unless you click the link in the email and enter a new password. No-one should be able to reset your password unless you forward that email to them, or give them access to your email account.

We'll always let you know if your password has been changed

If your password is changed, FutureLearn will email you with the subject, 'Your FutureLearn password has been changed'. If someone changes your password without your permission, please get in touch with us as soon as possible at [e-mail].