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  1. FutureLearn
  2. Getting Started and FAQs
  3. FAQs

FAQs

  • What types of courses do you offer?
  • Are certificates free?
  • Is there a deadline for upgrading or buying Unlimited?
  • When does my Unlimited expire?
  • I bought an upgrade - can I use that to pay for Unlimited?
  • When do I need to be online?
  • What time will my course start?
  • Where's my COVID-19 Critical Care certificate?
  • What does the writing at the bottom of my certificate mean?
  • How to get a certificate
  • I can't find the course I'm looking for - do you offer it?
  • What does 'as long as the course exists on FutureLearn' mean?
  • Is there a FutureLearn app?
  • How much does it cost to join a course?
  • Will courses help me gain course credits that will be recognised by a university?
  • How do I access my courses?
  • How long can I access a course for free?
  • Will an educator reply to my comments and questions?
  • Can I retake a test?
  • My Certificate hasn't arrived yet. What do I do?
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